Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases (Hardcover)

Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases Cover Image
By Jiju Antony (Editor), David Preece (Editor)
$273.00
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Description


This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.


Product Details
ISBN: 9780415222716
ISBN-10: 0415222710
Publisher: Routledge
Publication Date: December 20th, 2001
Pages: 254
Language: English