Deming's Profound Changes: When Will the Sleeping Giant Awaken? (Paperback)

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Description


Shows organizations and technical managers how to change in order to improve quality in delivered services and products and in employee satisfaction using Deming's principles.

About the Author


Kenneth T. Delavigne is an independent consultant and teacher in Quality Methods. He previously served a 24-year tenure with IBM--where, for over 12 years, he was involved in the quality area. Mr. Delavigne became a student of Deming's in 1982, and recently assisted Dr. Deming in teaching one of his four-day seminars. J. Daniel Robertson is Director, Customer Repair Services, 3Com Corporation, Santa Clara, CA. For 21 years, he has worked as an engineer and manager of high tech manufacturing and customer service operations in California's Silicon Valley. Mr. Robertson was introduced to Dr. Deming's theories in 1980 at Hewlett Packard where he applied the philosophy to both production and administrative processes. At 3Com Corp., he applied Deming's teachings to build a high volume organization where the culture was one of "quality being everyone's responsibility."


Product Details
ISBN: 9780132926904
ISBN-10: 0132926903
Publisher: Prentice Hall
Publication Date: January 1st, 1994
Pages: 300
Language: English